Contact uS       Call: 1-844-745-2225
Your Friendly CANADIAN Online Precious Metals Retailer

F.A.Q

Gold$1669.010.4%  Silver$22.320.71%  platinum$1242.270.22%
exchange rate for CAD   $1 = US$ 0.7536

How are your prices determined?


Our prices are determined by the spot prices of gold, silver and platinum, and by our premiums for each product. Our spot prices, provided via kitco.com, are accurate up to the second, and we add on our premium per ounce for each product to determine the final price.

To help our customers, we give you a Cash Discount of 2.9% discount on any purchase you make using Bill Payments, Mail Payments, and/ or Wire Transfer.



When are my prices “locked in”?


When ordering online, the price at which your order is submitted is the locked-in price. Your confirmation number will be in the return email sent to you prior to the transaction. You must ensure that your payment is received within three (3) business days to guarantee your price. If payment is not received within three (3) business days, the order is cancelled and any deficit between the price at which you originally made the purchase and the offsetting purchase price and/or prices is your responsibility.



Do you have minimum or maximum order sizes?


Our order minimums and maximums are decided based on the method of payment you choose to use.

  • Mail Payment

  • Bill Payments/ Interac e-Transfer - Varies depending on your financial institution

  • Wire Transfer - Each financial institution sets transaction limits through online banking

  • PayPal - The maximum amount allowed for a single transaction is $12,500 CAD, or $10,000 USD by a PayPal member



What is your Price Match Guarantee?


Our website states that we have the best prices online, and if we don’t, simply give us a call to match. We will match any Canadian competitor's advertised all-in price on any product we sell, granted it meets the following conditions:

  • All-in pricing is the price after the respective competitor’s shipping and insurance charges have been added to its listed price. Should the competitor's price still be lower, SilverBack Bullion Inc. will match it to the penny.

  • Products must be EXACTLY the same on our website and the competitor’s. We will not match a competitor selling a different mint’s product, a different year of coin, a different condition of bar, etc.

  • We must see a finalized quote, including delivery and insurance costs, relative to spot price. Due to the price fluctuations in our business, all price matches must be relative to spot price, and also include the same calibre of shipment and insurance that we provide on all orders.

  • The competitor’s pricing must be for timely delivery. We will not match a competitor who is forward-selling products if our products are in stock for immediate shipment.

SilverBack Bullion Inc. reserves the right to suspend its Price Match Guarantee during times of extreme market volatility and supply disruption. This is done to ensure sustainability during times of otherwise high market risk and a resumption of the Best Price Guarantee will follow as soon as markets have themselves resumed normal trading.


To qualify for a price match, please email us the competitor’s quote, including current spot price, to sales@silverbackbullion.com.



Do I have to pay taxes on my purchase?


SilverBack Bullion Inc. does not charge sales tax on any of our products as we only carry investment-grade products that are tax-exempt in both Canada and the United States. Taxes will be applied to all non-bullion products. (HST - 13%) is applied to shipping and insurance charges on Canadian orders. HST rates will vary based on the province of the shipping address provided.



How is my order shipped?


We have a unique shipping system that allows our clients peace of mind while we ship their orders quickly, safely and efficiently with zero risk involved. Visit our Product Shipping page to discover how our clients’ orders are shipped.



How is my order packaged?


We take all necessary precautions to ensure that your order is kept safe and pristine from the moment the package leaves our offices to the moment it arrives at your front door. Visit our Product Shipping page to discover how our clients’ orders are packaged.



Who bears responsibility if my package is lost or stolen?


We do! Each SilverBack Bullion Inc. product comes with insurance (included in the price of shipping and tracking), ensuring that in the extremely rare occurrence that your package is lost or damaged in transit, you will be reimbursed in full. For more information, visit our Product Shipping page.



How can I pay for my order?


There are many payment options for SilverBack Bullion Inc. clients:

  • Bill payments

  • Interac e-Transfer

  • Interac Online payments

  • Mail payments (Money Orders/ Bank Drafts and Certified Cheques MUST be guaranteed by a bank)

  • PayPal

  • Wire Transfer



I would like to buy Silver in Toronto...Do you have a physical storefront, or have local pick ups?


We operate an online store only and all orders are shipped for security reasons. No local pickups but we offer low or free shipping options.



Is my personal information sold or disclosed to a third party?


No! We do not sell, trade or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses. Click here to view our Privacy Policy.



Are my transactions and purchase(s) reported to the Canada Revenue Agency (CRA), and/ or the Internal Revenue Service (IRS)?


No. The $10,000 rule only applies to cash transactions. Since SilverBack Bullion Inc. does not accept cash over $10,000, there is no requirement for us to report the business you conduct with us to those specific entities.



What are our requirements as dealers in precious metals and stones to report to the Financial Transactions and Reports Analysis Centre of Canada (Fintrac)?


A dealer in precious metals and stones means an individual or an entity that buys or sells precious metals, precious stones or jewellery, in the course of its business activities. For that reason we are subject to various requirements two of which are our duty to report 'large cash transactions' in the amount of $10,000 or more in a single transaction, and any transactions that we deem to be suspicious. In other words, we are not subject to these requirements if we engage in purchases or sales of less than $10,000 per transaction.



Is my financial and personal information secure?


Yes, all personal information is transmitted using secure SSL web pages. These pages are encrypted to ensure that no personal, financial or identifiable information is made available to anyone other than you, your bank and the processor.



Does SilverBack Bullion Inc. use cookies?


Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow), enabling the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.



What is your cancellation policy with respect to the purchase of physical precious metal products?


  • For every cancelled purchase, an administrative fee of $45 will be charged at our discretion

  • If the price of the precious metals you were purchasing rises above the price at which you agreed to purchase them, there will be no additional charge

  • If there is no change in price from the time you make your purchase to the time it is cancelled, there will be no additional charge

  • SilverBack Bullion Inc. incurs a market loss when the price of the precious metals you were purchasing falls below the price at which you agreed to purchase them. Should this happen, you will be charged the difference of the decrease in the total value of your purchase in addition to the $45 administrative fee (at our discretion)



How do you calculate market loss repayments for the purchase of physical precious metal products?


When you cancel a purchase, in addition to paying a $45 administrative fee, you may have to reimburse SilverBack Bullion Inc. for any market loss we sustain as a result of the cancellation of your purchase. If there is no change or an increase in price from the time you make your purchase to the time it is cancelled, you will be charged only the $45 administrative fee (at our discretion). However, if we do sustain a market loss (i.e. if the price of the precious metals you were purchasing falls below the price at which you agreed to purchase them), you will be invoiced.


If your purchase is cancelled at your request, the market loss will be calculated using the relevant live spot price that prevails at the time when you submit your cancellation request.


SilverBack Bullion Inc. will issue multiple payment reminders before cancelling your order. If your purchase is cancelled due to non-payment, the market loss will be calculated using the last available price fixing published on the day that the payment deadline expires.


Any market loss repayment and administrative fees that you owe may be charged to your account. SilverBack Bullion Inc. will send you an email to notify you of the charge.